GAMESBITE LTD – TERMS AND CONDITIONS OF SALE
In these Terms and Conditions of Sale references to "we" and "us" are to Gamesbite Ltd, company number 06451801. Our return address is Gamesbite Ltd, Kingston house Williamson street Hull, HU9 1EP.
Please read the following Terms and Conditions of Sale carefully before ordering products from us. By purchasing Goods from us, you agree to these terms of sale. These terms do not replace or affect your statutory rights.
Order Acceptance
A contract for the sale of Goods you order from us is only created once payment has been received by Gamesbite Ltd and once your customer and payment details have passed our finance and security checks. Please note that monies may be shown as having left your account, but may not have been received by us until a later time.
Orders are subject to availability. We will not be legally bound by any factual or typographical errors on the website or other promotional materials.
Price and Delivery
Delivery prices and VAT will be added to your orders upon proceeding to the Checkout screen, whereupon a VAT inclusive price will be shown - this is the price you will pay for the Goods, or as quoted on the telephone. If you place your order online we'll send you an e-mail to let you know when we've dispatched your order – it is your responsibility to provide us with your valid email address.
Delivery times are usually 1 to 3 working days (i.e. between the hours of 9 am to 6pm, Monday to Friday, excluding Bank Holidays) from the date we receive payment.
A signature is required on delivery of the Goods and if not provided the Goods may be returned to the local Royal Mail dispatch centre from which they will need to be collected by you in person. The Goods will be held there for a set period (usually 10 days) whereupon they will be returned to us and a further delivery charge will be deducted from your payment method for the Goods to be resent to you.
If the Goods are not delivered, or an attempt to deliver them has not been made, within 15 working days of being dispatched, you shall be entitled to cancel your order and receive a full refund of any monies paid.
Delivery of Goods is made via Royal Mail First Class Recorded Delivery, Special Delivery or Business Next Day Post as stated at the time of ordering. Items over the price of L50 will be sent via Special Delivery or Business Next Day as standard. The delivery of Goods made via the Royal Mail are subject to the Royal Mails standard terms and conditions which can be accessed at their website www.royalmail.com.
Delivery of Goods outside the UK will incur further delivery charges as shown on the checkout screen at the time of ordering. Such deliveries will be sent via the Royal Mail’s Registered Air Mail and are subject to the Royal Mail’s standard terms and conditions which can be accessed at their website www.royalmail.com. Alternatively a difference delivery service may be used if the Royal Mail service would be unsuitable or unavailable.
Where Goods become available for delivery at different times we reserve the right to deliver them in stages.
Once the Goods have been dispatched to you, you will hold them at your own risk and you will be liable for their loss or destruction. We will not be liable for the loss or destruction of the Goods once they have been dispatched to you.
Delivery of Digital Items
Digital Items (such as "Microsoft Points") will usually be sent within 24 hours from the time we receive payment during normal working days, (Monday to Friday, excluding Bank Holidays). A valid email address is required for Digital Items and it is your responsibility to provide such address to take digital delivery of the item. Please ensure you check your junk emails to ensure it has not been placed there by your email provider. There are No Refunds for Digital Items once they have been sent. All codes are checked prior to sending. Microsoft Points are for European registered gamer accounts only.
If problems arise at the time of our sending you the Digital Items and they cannot be sent, we will look to rectify the problem for the next working day. If the Digital Items are not in fact sent by us within 15 working days of your order, you shall be entitled to cancel your order and receive a full refund of any monies paid.
Returns Policy
If you decide you do not require the Goods, you may return them to us within 14 days from the date of delivery provided they are returned in their original, unopened packaging and in perfect condition. Software must remain sealed, and hardware must contain all component parts. If Goods are returned
damaged, and/or with parts and components missing we reserve the right to levy a charge commensurate with our costs of processing the sale.
Faulty Goods, be it Hardware such as games consoles, and Software such as CD’s and DVD’s, where the seal has been broken, may be returned up to 28 days after the delivery date. Such items however will be subjected to testing before a refund is provided. Goods such as DVD’s and CD’s which have been damaged by the hardware in which they were used will not be replaced or refunded by us – you should contact the hardware manufacturer direct.
Our return address is Returns, Gamesbite Ltd, Kingston house Williamson street hull HU9 1EP.
Faulty Goods in which the Fault transpires after 30 days from the delivery date should be returned to the hardware manufacturer, not Gamesbite Ltd.
All returned Goods must be sent to us using Recorded Delivery with suitable insurance. If you are unable to return the Goods to us and we are therefore required to arrange collection of the Goods, you will be charged such collection costs and this amount will be deducted from your refund.
International customers should be aware that we are unable to refund any postage and packaging costs incurred in returning a product to us under our Returns Policy.
Please note items bought in 'bundle deals', such as 2 for L30.00 or hardware and software packs, if returned separately, will result in the full price being charged for other items in the special offer - and the refund adjusted accordingly.
For European releases and Goods, we despatch pre-orders from our premises in time for delivery on release day. However, the date of actual delivery will also depend on factors outside our control. Release dates for non-European releases (i.e. imports) may vary and we accept no liability for any failure to meet such release dates.
Age Restricted Products
Any product with a BBFC (British Board of film Classification) rating will be clearly show and described as such on the product page for that item - in particular see the item picture. For further information on BBFC ratings, see the Video Standards Council Website or the Ask About Games Website.
All orders of Goods made must be made by a person over the age of 18 years if using debit or credit cards. We shall not be responsible for any orders made where a person under the age of 18 years uses the debit or credit card of a parent, guardian or any other person.
Warning: It is an offence to attempt to buy a certificated title if you are under age or to attempt to purchase one on behalf of someone else who is under age.
Promotions
All promotions online are subject to removal without notice and are on a on a "While Stocks Last" basis. No purchase price is guaranteed until the order is despatched.
Liability and Disclaimer
To fullest extent permitted at law and except in respect of death and personal injury caused by negligence on our part or on the part of our employees we shall not be liable to you by reason of any representation (unless fraudulent), or any implied warranty condition or other term or any duty at common law or under express terms of the contract for any indirect, special or consequential loss or damage (whether for loss of profit or otherwise), costs, expenses or other claims for compensation whatsoever (whether caused by negligence on our part or the part of our employees or agents or otherwise) which arise from or in connection with the use of the website, the supply of Goods or their use or resale by you, and our entire liability under or in connection with the contract shall not exceed the price of the Goods, except expressly provided in these conditions. This does not affect your statutory rights.
We reserve the right, at our discretion, to withdraw, suspend or modify the website or certain parts of the website with or without notice to you, whether on a scheduled or unscheduled basis, where we have reason to do so. You agree that we will not be liable to you or to any third party for any withdrawal, modification, unavailability, suspension or discontinuance of the website or any service available on or through the website.
We do not accept liability for any losses or claims arising from any inability to access the website or any failure to complete a transaction.
Force Majeure
We reserve the right to delay delivery or to cancel the order or reduce the volume of the Goods ordered by you (without any liability to you) if we are prevented from or delayed in the carrying on of our business due to circumstances beyond our reasonable control including without limitation the personal circumstances of the owners and operators of Gamesbite Ltd, acts of God, governmental actions, war or national emergency, riot, civil commotion, fire, explosion, flood, epidemic, lock out, strikes or other labour disputes (whether or not relating to either party's work force), or restraints or delays affecting carriers or inability or delay in obtaining supplies of adequate or suitable materials provided that if the event in question continues for a continuous period in excess of 14 days, you shall be entitled to give us notice in writing to terminate the order.
Invalidity
In the event that any clause in this contract is deemed to be unenforceable, the enforceability of any other part of these conditions will not be affected.
Variation
These terms and conditions cannot be varied except in writing signed by an authorised person at Gamesbite Ltd.
Governing Law and Jurisdiction
This Agreement will be governed by and construed in accordance with English Law and the English Courts.
WEEE Regulations:
The Waste Electrical and Electronic Equipment (or WEEE) Regulations are now U.K. law. All European member States including the U.K. have agreed to reduce the amount of WEEE that is being disposed of in landfill sites.
It is important that the amount of WEEE sent to landfill sites is reduced because:
Some WEEE can be re-used or recycled. The amount of landfill space available in the UK is decreasing. If we can keep WEEE out of landfill sites it means there is more landfill space available for non-recyclable waste.
WEEE can contain hazardous substances. When left in landfill sites the hazardous substances in WEEE can pollute soil and contaminate water supplies. This contamination can damage human health and the environment.
Distributors of new Electric and Electronic Equipment (or EEE) have a part to play in reducing the amount of WEEE going into landfill sites.
Gamesbite Ltd are "doing our bit" under these regulations by offering our customers free take-back of their WEEE on a like-for-like basis when they buy a new Electrical or Electronic product.
For example, if a customer bought a new games console from us we would accept their old games console and prevent it going into a landfill site by disposing of it safely. Customers must return their WEEE item to us within 28 days of purchasing their new item. Customers do not have to pay for the transportation of their WEEE to our premises.
If you wish to return your WEEE item, please contact us on the following telephone number: 01482213433 or by email on sales@gamesbite.com
Under the WEEE Regulations, all new electrical Goods should now be marked with the crossed-out wheeled bin symbol shown below:
Goods are marked with this symbol to show that they were produced after 13th August 2005, and should be disposed of separately from normal household waste.
Inclusive of Data Protection and Privacy Policy
This Policy is inclusive of, and supplemental to, our standard Data Protection and Privacy Policy available on our website.
Note: These Terms and Conditions should be read in conjunction with the information contained within the other areas of the site.
